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Creating value through IT process excellence

PA&E Global (IT Process Architects & Engineers Global Services, LLC) delivers IT Service Management (ITSM) best practices consulting services. We apply international standards and practices to help Client IT organizations develop ITSM-compliant processes. Whether the objective is to improve IT processes or attain/maintain ISO/IEC 20000 Certification, our purpose is to help Clients realize value by optimizing their IT service delivery which directly translates into creating value for their Customers.

Our Services

PA&E Global offers a uniquely specialized catalog of services.  These service offerings leverage the IT Service Management (ITSM) subject matter expertise of our Principal Consultants and Partners.

Some of the available solultions we can offer include:

Our Partners

PA&E Global delivers IT Service Management (ITSM) best practices for our Customers, leveraging our valued partner relationships to help make your ITSM problems go away. Our partners include:

  • ITSM Academy, Inc., a Woman Owned Small Business (WOSB) founded in 2003, is a full service provider of IT Service Management (ITSM) education and advice.  We've built our model so that our training is interesting, interactive and sustainable.  …educate and inspire is not just our corporate slogan, it speaks to our core mission and goal.

  • Mary Gillen, web developer, marketer and technical trainer who has been in business since 1981.  Mary has been an active Web developer and marketer since 1995 and her work has been highlighted in such publications as The LA Times, Entrepreneur Magazine, Investor's Business Daily, and many others.


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